COVID-19 INFO
The Marabou Hotel prioritizes the values of the health and safety of its staff, and guests, and wishes to provide a thoroughly enjoyable stay. The hotel complies with all rules and regulations implemented in order to provide a healthy and safe environment as dictated by the World Health Organisation protocol for COVID-19 and the Greek authorities.
Individual hygiene measures and Personal Protective Equipment
- Provided PPE for the staff and sanitization stations in the entrances and exits of the hotel and public areas.
- Staff training for the safe and correct use of PPE.
- Staff training for emergency plans and protocols in case of a possible COVID-19 infection.
- Overseeing of all third parties (deliveries, customers, maintenance etc) entering the hotel, and compliance with all required social distancing and use of PPE if required.
- Continual staff training on how to maintain personal hygiene, and preventive measures in all areas.
- Required staff training to immediately inform management to enable the action plan in case of suspected COVID-19 symptoms and/or possible infection, so as to quarantine and follow appropriate procedures and protocols.
- Frequent handwashing with soap and water.
- Hand contact and all close contact should be avoided between guests and staff, and third parties. A safe distance of at least 1.5 meters is required in all work and non-work areas.
Reception
- Staff will comply with all required health measures, protocols and regulations. A maintained 1.5-meter social distance with strictly no personal contact with the customers, frequent hand washing, and disinfection.
- Staff will be available to offer guests detailed COVID-19 information health protocols and assistance concerning public, and private hospitals, and local pharmacies.
- Staff will be provided with appropriate PPE, Medical kits, including single-use masks, hand sanitizer, sanitized hand wipes, long-sleeved robes, aprons, and laser thermometers.
- Hand sanitizer is available in reception.
- The reception's high-touch surfaces are frequently disinfected and sanitiZed.
- Dedicated check-in area, with clearly indicated distance signage of 2 meters between each customer, and continually monitored social distancing throughout the reception area, whilst maintaining prompt service.
- Prompt check-in and check-out to enable reduced capacity in the reception area.
- Keys will be disinfected and sanitized.
- Check-out is at 11 am and check-in is from 3 pm. Rooms will be thoroughly deep cleaned and sanitized with a disinfection machine (fogger).
Housekeeping
- House keeping staff will wear the appropriate PPE
- All rooms, public spaces, and surfaces will be disinfected frequently.
- Thorough deep cleaning, disinfection, and airing of rooms between changes of guests.
- Daily linen changes will not be on a daily basis, bed linen will be changed upon request
- Thorough room cleaning and disinfection upon customer departure
- Removal of multiple-use items I.e magazines, hotel directories, menus, etc
- Doors and windows will remain open, as and when required to air rooms and public areas.
- Hospital-grade aerial surface disinfection machine (fogger) and disinfectant will be used throughout the hotel Kitchen
- According to COVID-19 health protocol, the kitchen staff will maintain the required distancing
- Only kitchen staff will be permitted in the kitchen, if for any reason a person is required to enter the area they will be required to wear a mask, gloves, etc
Restaurant
- Staff will take the appropriate health measures and use required protective equipment
- A sanitizer station will be provided at the restaurant for required guest use and monitored by staff.
- Strict Social distancing at the buffet will be required by guests
- Protective sneeze guards will be placed at the buffet
- All food will be served to guests by staff wearing appropriate PPE.
- Measures have been taken to avoid all guest contact with the utensils and buffet.
- Αppropriate distancing between each table
Public spaces
- Public spaces will be aired
- Sanitisation stations will be provided throughout the hotel
- Frequent cleaning and sanitization of high contact surfaces and areas.
- Signage for customers to remind, and maintain social distancing
- Cleaning and disinfection of all surfaces.
